Grand Geneva Resort & Spa - Lake Geneva

I really liked the view from our room which was of the golf resort....and the pool was very relaxing after walking around the town. They had a snack bar at the pool to where you could grab a drink or some food. Very Nice. Everyone was very pleasant to talk to and had good customer service. There is a very nice lobby to sit in and enjoy a cup of coffee or read their newspaper. They do have their own trolley to take you around places.

I did not like how there was only a shower and that the floor got wet because there was no lip on the shower...as well as the shower curtain didnt reach the floor. The floor to the bathroom and shower were one.. that is very dangerous...I had to put towels down so neither of us wouldnt slip on the tile... very very slick.. i didnt like how the bathroom was set up.

I had a massage done, that was so relaxing. Also the italian restaurant was delicious.

We had a situation with our bath tub, where both of us almost fell out of the tub. The overlay in the tub had a bubble or water underneath which made it unsafe when standing in the tub. Also the water pressure was terrible. It took a while to rinse yourself off.

I really liked the feel of the resort. The views were beautiful and the facility had beautiful flowers as you drive in.

Both times I have been there the temperature was really cool in the resort. My husband and my children both commented about that as well two different times. Also, to have to purchase additional waterpark passes for a property they own was upsetting. We probably won't stay there again because of that..

I am a return guest and love the resort all around the pools, spa, bar, shops and nature.

This trip for the first time we had found multiple bugs in our room. First just one on the floor (no big deal). Then one was crawling across the desk as I was working! (kinda upset me). Then to top it off in the morning I woke with one crawling on me! Then inspected the bed and there was multiple bugs in the bed (not sure if i would return again)! Hard to say because I love this resort but I am not ok with sleeping with bugs!

For $219 it was not worth the price. I have stayed at many higher end resorts at less than $200 that were much nicer.

Clean & well maintained rooms & facility.

Our waiter at the Chophouse was arrogant in his demeanor. The lobster Mac & cheese was dry and cool in temperature.

Beautiful area, very well maintained. Staff friendly & helpful. The grounds were immaculate. Food choices (buffet) were plentiful. Close enough to everything but far enough away to enjoy the beauty & quietness of the area.

I felt the $15.00 fee per day was high. Most resorts, hotels, etc., do not charge for internet access or for the use of the fitness areas. As we had driven to Grand Geneva we did not need to avail ourselves of the Trolley service & having our own cell phones did not require us to use the system in the room to make calls.

The dining was good and all servers were friendly and went out of their way. It was comfortable and cozy for our romantic weekend get away! Thought the t.v. in the mirror was real neat and how it did not even get steamed up.

One thing I noticed in the room was that there was mold growing in the corner above the tub on the ceiling. Different vents would take care of all the moisture that builds up in the bathroom while one takes a shower.

Golf course very nice Italian restaurant is very good, nice wine selection

Breakfast is poor in comparison to the hotels own attitude, does not meet international standards by far Pool areas simple and not accoding to standard Chop house is only average in quality - disappointing

area is nice. food is very good

bathroom floor like ice. could not sleep at night. hallway extreamly noisey and sound came right through doorway. people slamming doors between 2 + 4 in the A.M.

Wished there was an elevator. Difficult moving luggage up and down stairs.

The staff and service were exceptional! Every person we came in contact with was so helpful, knowledgeable, and kind.

A perfect place to get away for the weekend. We were only an hour from home, but it felt like another world.

The only mild complaint was that the pool is a little small.

The grounds and resort were beautiful. Loved the entertainment and the Spa. Was disappointed that I was not asked about the use of my Marcus Rewards Card and then the staff would not give me points at checkout time. Very confusing.

Restaurant, Bar, and Room all together in same building. Nice view.

The prices are too high for what you get!